Customer Services
Our Customer Services department ensures that riders have a seamless and enjoyable experience when using public transportation. From answering inquiries and issuing transit passes to providing travel information and managing customer communications, our team is at the forefront of enhancing customer satisfaction and fostering community engagement.
Our department encompasses a range of essential services, including:
- Customer Service: Assisting passengers with inquiries, feedback, and concerns both in person and over the phone.
- Transit Information: Providing accurate and timely information about routes, schedules, fares, and service changes.
- Transit Pass Office: Issuing HOLO cards, other fare payment methods, and management of the Lost & Found system.
- Customer Communications: Developing and implementing communication strategies to keep passengers informed about service updates, events, and promotions.
- Fare Counting: Ensuring accurate fare collection through the counting, reconciliation, and reporting of fare revenues.
We want friendly, customer-focused individuals who thrive in a fast-paced environment to join our team. If you have excellent communication skills, a knack for problem-solving, and a passion for providing exceptional service, we want to hear from you. Previous experience in customer service, retail, or hospitality is beneficial but not required. We provide comprehensive training and opportunities for career advancement for motivated individuals eager to make a difference in the lives of transit riders.
Thank you for considering a career with us. Apply today and take the next step in your professional journey with us!
